Shipping policy

Delivery times - UK

We ship our postal orders on Tuesdays and Thursdays. For the moment, we are not offering express delivery. We aim to dispatch your items within 72 hours of receiving payment. We will always try to get your order to you as soon as possible, and UK customers should allow 3-5 working days from dispatch. Orders made after 12 noon (GMT) on the shipping days will be sent out on the next shipping day.  If your order for a UK address hasn't arrived within seven working days, please get in touch.

International delivery

If you live outside the UK, please note you may be required to pay local customs or duty charges, so please make sure you understand the fees your country may charge you to receive the items - it is your responsibility to pay these. We reserve the right to cancel any orders we deem necessary where postage cost is unreasonable - please do get in touch if you would like us to make a shipping quote - there is a flat rate £35 shipping rate for orders outside the UK, however we reserve the right to cancel orders where rates are deemed excessive. Currently we only accept international orders of a value of £25 or over. 

Free UK standard delivery on full price orders over £100.

Other options:

Standard UK Delivery - £5.00
Usually arrives within 5 working days.
Delivered by Royal Mail.

Delivery Information

Deliveries made by Royal Mail may require a signature on delivery.

UK bank holidays, Saturdays and Sundays are NOT classed as working days.

Kelvin Apothecary, Otherness & Sisters or Kelvin Rooms cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, and Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.